Privasi

Jenis Informasi Pribadi Apa yang Kami Kumpulkan?

Kategori informasi pribadi yang kami kumpulkan bergantung pada cara Anda berinteraksi dengan kami, Produk dan Layanan kami, dan persyaratan hukum yang berlaku. Kami mengumpulkan informasi yang Anda berikan kepada kami, informasi yang kami peroleh secara otomatis ketika Anda menggunakan Produk dan Layanan kami, dan informasi dari sumber lain.

Kami mengumpulkan jenis informasi pribadi berikut ini yang Anda berikan secara aktif kepada kami:

• Informasi Akun. Saat Anda ingin memperbarui akun, mendaftarkan produk, atau mengaktifkan fitur tertentu dari Produk dan Layanan kami, kami mengumpulkan informasi kontak bisnis Anda (seperti nama, jabatan, perusahaan, alamat email, alamat surat, termasuk negara, nama pengguna/ID pengguna, nomor telepon, dan/atau preferensi).
• Komunikasi antara Anda dan kami. Kami dapat mengumpulkan informasi akun Anda saat Anda mengirimkan pertanyaan atau permintaan informasi tentang Produk dan Layanan kami atau demonstrasi online, mendaftar untuk buletin atau acara kami, meminta dukungan pelanggan atau teknis, mengunduh laporan resmi, mengikuti promosi, melamar pekerjaan, atau informasi apa pun yang Anda kirimkan, poskan, atau kirimkan menggunakan Layanan kami.
• Survei. Kami dapat menghubungi Anda untuk berpartisipasi dalam survei. Jika Anda memutuskan untuk berpartisipasi, Anda mungkin akan diminta untuk memberikan informasi tertentu sehubungan dengan survei tersebut, yang mungkin termasuk informasi pribadi.
• Fitur interaktif. Kami, dan pihak lain yang menggunakan Situs kami, dapat mengumpulkan informasi pribadi yang Anda kirimkan atau sediakan melalui fitur interaktif kami (misalnya, fitur perpesanan dan obrolan, fungsi komentar, forum, blog, dan halaman media sosial). Setiap informasi yang Anda berikan menggunakan fitur berbagi publik pada Situs akan dianggap sebagai "publik", kecuali jika diwajibkan oleh hukum yang berlaku dan tidak tunduk pada perlindungan privasi yang dirujuk di sini.
• Konferensi, Pameran Dagang, dan Acara Lainnya. Kami dapat mengumpulkan informasi pribadi dari individu ketika kami menghadiri atau menyelenggarakan konferensi, pameran dagang, dan acara lainnya.
• Pengembangan Bisnis dan Kemitraan Strategis. Kami dapat mengumpulkan informasi pribadi dari individu dan pihak ketiga untuk menilai dan mengejar peluang bisnis potensial.
• Lamaran Pekerjaan. Kami dapat memposting lowongan dan peluang kerja di Situs kami. Jika Anda menanggapi salah satu lowongan tersebut, kami dapat mengumpulkan informasi pribadi Anda seperti lamaran, CV, surat lamaran, dan/atau informasi lain yang Anda berikan kepada kami.

Automatic Data Collection
We receive additional personal information automatically when you use our Sites, as further detailed in our Cookie Notice.

Personal Information from Our Sites
We may collect certain information automatically when you use our Sites, such as:

• Your Internet protocol (IP) address, user settings, MAC address, cookie identifiers, mobile carrier, mobile advertising and other unique identifiers, browser, Bluetooth, or device information that are automatically assigned to your computer or device when you access the Internet, as well as language preferences, location information (including approximate location derived from IP address), and Internet service provider. We may also automatically collect information regarding your use of and interaction with our Sites, such as unique technical identifiers, authentication credentials, or other personal information you choose to provide to us.  For example, when you visit our Sites, we may automatically collect information about your use, such as pages that you visit before, during and after using our Sites, information about the links you click, the types of content you interact with, the frequency and duration of your activities, and other information about how you use our Sites and your preferences. 
• Informasi Lokasi. Kami dapat menggunakan alamat IP Anda untuk memperkirakan lokasi Anda saat Anda mengunjungi Situs kami untuk mengidentifikasi negara/wilayah tertentu yang Anda kunjungi.
• Informasi dari cookie dan teknologi otomatis lainnya ("Teknologi"), seperti informasi tentang perangkat yang Anda gunakan untuk berinteraksi dengan Situs kami, dan data aktivitas online. Untuk detail lebih lanjut tentang Teknologi yang kami gunakan, kategori informasi yang kami kumpulkan, dan cara kami menggunakan informasi ini, silakan tinjau Pemberitahuan Cookie.
• Social Media Platforms. Our Site may contain social media buttons, such as LinkedIn and X, which might include widgets such as the “share this” button or other interactive mini programs. These features may collect your IP address and which page you are visiting on our Sites and may set a cookie to enable the feature to function properly. Your interactions with these platforms are governed by the privacy policy of the company providing it.

Personal Information from Other Sources
In connection with some of our Products and Services, we may collect certain personal information relevant to security threats (e.g., IP addresses, device identifiers, URLs, and other data associated with malicious activity). We obtain this personal information through our Products and Services, publicly available sources such as online forums, other security providers and researchers, and independent research.

Kami dapat menggabungkan informasi yang kami kumpulkan secara langsung dari Anda dengan informasi dari sumber lain. Jika kami menautkan data lain dengan informasi pribadi Anda, kami akan memperlakukan data yang ditautkan tersebut sebagai informasi pribadi.

We may also obtain information about you from other sources, including through third-party services and organizations. For example, if you access our Sites through third-party applications or sites, such as a social networking site, we may collect information about you from that third-party application that you have made available via your privacy settings.

Bagaimana Kami Menggunakan Informasi yang Kami Kumpulkan?

Kami dapat menggunakan informasi pribadi Anda untuk berbagai tujuan bisnis, termasuk menyediakan Produk dan Layanan kami, tujuan administratif, mengirimkan pemberitahuan, pemasaran, dan komunikasi lainnya, dan untuk tujuan sah lainnya yang diizinkan oleh hukum yang berlaku, seperti yang dijelaskan di bawah ini.

Provide Our Products and Services
We may use the information we collect for the purpose of fulfilling our contract with you and providing you with our Products and Services, including to:

• Memberikan dukungan pelanggan, memecahkan masalah, mengelola langganan, dan menanggapi permintaan, pertanyaan, keluhan, dan komentar;
• Memberi Anda akses ke area, fungsi, dan fitur tertentu dari Produk dan Layanan kami;
• Berkomunikasi dengan Anda mengenai akun Anda, aktivitas di Layanan kami, dan perubahan kebijakan;
• Memproses lamaran jika Anda melamar pekerjaan yang kami posting di Situs kami; dan
• Memungkinkan Anda untuk mendaftar acara.

Operate and Manage our Business
We use and disclose information we collect to manage our business and for administrative purposes, including to: 

• Mempromosikan dan mengelola acara khusus, konferensi, program, survei, kontes, serta penawaran dan promosi lainnya;
• Menghubungkan Anda dengan mitra bisnis kami;
• Menyediakan informasi, whitepaper, laporan, buletin, webcast, dan materi lainnya;  
• Terlibat dalam pemasaran kepada Anda dan orang lain, termasuk pemasaran langsung atau iklan digital online;
• Mempersonalisasi atau menyesuaikan pengalaman Anda dengan Produk dan Layanan kami (misalnya, berdasarkan preferensi); 
• Melakukan dan mengembangkan riset dan analisis pasar, tren, pelanggan, dan industri; 
• Mengelola postingan di blog, forum, dan komunikasi publik lainnya;
• Mengoperasikan Produk dan Layanan kami; 
• Mengukur minat dan keterlibatan dengan Produk dan Layanan kami, termasuk memahami penggunaan dan kebutuhan Nasabah; 
• Memperbaiki, meningkatkan, dan menyempurnakan Produk dan Layanan kami serta mengembangkan teknologi, basis data, produk, dan layanan baru;
• Memberitahukan kepada Anda tentang Produk dan Layanan yang menurut kami mungkin menarik bagi Anda dan melacak preferensi Anda;
• Mengelola hubungan bisnis kami, melakukan transaksi, akuntansi, audit, manajemen lisensi, penagihan, rekonsiliasi, dan pembayaran, serta kegiatan penagihan;
• Memastikan kontrol kualitas dan keamanan internal;
• Mengotentikasi dan memverifikasi identitas individu, termasuk permintaan untuk menggunakan hak-hak Anda berdasarkan kebijakan ini;
• Penggunaan sementara jangka pendek;
• Mendeteksi insiden keamanan, melindungi dari aktivitas berbahaya, menipu, curang, atau ilegal, serta menuntut mereka yang bertanggung jawab atas aktivitas tersebut;
• Debug untuk mengidentifikasi dan memperbaiki kesalahan pada Produk dan Layanan kami;
• Membagikan informasi kepada pihak ketiga sebagaimana diperlukan untuk menyediakan Produk dan Layanan kami; dan
• Melaksanakan kegiatan lain yang diperlukan untuk mematuhi kewajiban hukum kita.

Partner Relationships
When an organization partners with us to provide Products and Services, we may use your information to maintain, administer, analyze, or improve our business relationship with the partner. 

Legal, Safety, and Compliance
We may also use the information we collect to: 

• Mencegah, mendeteksi, mengidentifikasi, menyelidiki, dan menanggapi klaim, kewajiban, perilaku yang dilarang, penipuan, dan aktivitas kriminal yang potensial atau aktual; dan
• Mematuhi, membela diri, atau menegakkan hak-hak hukum, persyaratan hukum, perjanjian, permintaan pemerintah atau proses hukum, dan/atau kebijakan.

Marketing and Advertising our Services
We may use personal information to tailor and provide you with content and advertisements. We may provide you with these materials as permitted by applicable law. 

Beberapa cara kami memasarkan kepada Anda termasuk kampanye email dan iklan audiens khusus.

Other Purposes
We also use your information for other purposes as requested by you or as permitted by applicable law.

• Automated Decision Making.  We may engage in automated decision making, including profiling. Our processing of your personal information will not result in a decision based solely on automated processing that significantly affects you, unless such a decision is necessary as part of a contract we have with you, we have your consent, or we are permitted by law to engage in such automated decision making. If you have questions about our automated decision making you may contact us as set forth in “Contact Us” below.
• De-identified and Aggregated Information.  We may use personal information and other information about you to create de-identified and/or aggregated information, such as de-identified demographic information, information about the device from which you access our Services, or other analyses we create. If we create or receive personal information that has been de-identified or aggregated, we will not attempt to reidentify it, except to comply with applicable law.

Dengan Siapa Kami Membagikan Informasi Pribadi?

We do not share your information with third parties for those third parties’ own unrelated business interests. We may share personal information with third parties for the purposes listed in the above section titled “How Do We Use the Information We Collect?”  This generally includes sharing with the following categories of recipients:

• Service providers and vendors who assist us with the provisioning of our Products and Services. We may share your personal information with our affiliated and unaffiliated service providers who use that information to help us provide our Products and Services. This includes third-party service providers that provide us with IT support, hosting, payment processing, customer service, legal and professional advisors, such as our auditors and legal counsel, and related services;
• APIs/SDKs. We may use third-party application program interfaces (“APIs”) and software development kits (“SDKs”) as part of the functionality of our Services. For more information about our use of APIs and SDKs, please contact us as set forth in “Contact Us” below;
• To protect us and others. We may access, preserve, and disclose any information we store associated with you to external parties if we, in good faith, believe doing so is required or appropriate to protect the health, safety, welfare, rights, or interests of you, us, Customers, any third party, or the general public, including to prevent physical, financial, or other harm, injury, or loss, including to protect against fraud or credit risk; 
• Legal, governmental, or judicial authorities to comply with law enforcement or national security requests and legal processes, such as a court order or subpoena, as we believe prudent or required by those authorities, our contracts, or applicable laws. We may also share personal information to comply with, establish, assert, exercise, defend against, or enforce any legal claims, rights, obligations, process, or policies or contracts; collect amounts owed to us; or assist with an investigation or prosecution of suspected or actual illegal activity; 
• Corporate transactions. If we are involved in an acquisition, merger, financing due diligence, reorganization, bankruptcy, receivership, purchase or asset sale, or other similar business transfer that involves all or part of our assets or functions, your information may be sold or transferred as part of such a transaction, as permitted by law and/or contract;
• With your consent or at your direction, we may use personal information for other purposes that are clearly disclosed to you at the time you provide personal information or with your consent such as when you choose to share information or post content on forums or publicly accessible platforms; and
• As directed by our Customers, relating to personal data collected via our Site.

Bagaimana Kami Melindungi Informasi Anda?

Kami menggunakan pengamanan administratif, organisasi, teknis, dan fisik untuk melindungi informasi pribadi yang kami kumpulkan dan proses. Kontrol keamanan kami dirancang untuk menjaga kerahasiaan, integritas, dan tingkat ketersediaan data yang sesuai. Kami juga mewajibkan para pemasok kami untuk melindungi informasi tersebut. 

Pilihan dan Hak Privasi Apa yang Anda Miliki Terkait Informasi Pribadi Anda?

Your Privacy Choices. The privacy choices you may have about your personal information are determined by applicable law and are generally described below.

Komunikasi Pemasaran

• To stop receiving marketing communications from us, click on the unsubscribe link in the email you received from us, or click here for our marketing communications page to unsubscribe from email subscriptions.
• Jika Anda menerima email yang tidak diinginkan dari kami, Anda dapat menggunakan tautan berhenti berlangganan yang terdapat di bagian bawah email untuk memilih tidak menerima email di masa mendatang. Perhatikan bahwa jika Anda memilih untuk tidak lagi menerima informasi pemasaran, kami masih dapat berkomunikasi dengan Anda terkait topik transaksional, hukum, atau administratif, seperti pembaruan keamanan, fungsionalitas produk, dan permintaan layanan. Kami juga dapat mengirimkan kepada Anda komunikasi non-promosi tertentu mengenai kami dan Produk serta Layanan kami, dan Anda tidak dapat memilih untuk tidak menerima komunikasi tersebut (misalnya, komunikasi mengenai Produk dan Layanan kami atau pembaruan pada Ketentuan atau Pemberitahuan Privasi ini).
• If you receive an unwanted text message from us, you may opt out of receiving text messages from us by following the instructions in the text message you have received from us or by otherwise contacting us as set forth in “Contact Us” below.
• Kami dapat mengirimkan notifikasi push kepada Anda melalui aplikasi seluler kami. Anda dapat memilih untuk tidak menerima notifikasi push ini dengan mengubah pengaturan pada perangkat seluler Anda. Dengan persetujuan Anda, kami juga dapat mengumpulkan informasi berbasis lokasi yang tepat melalui aplikasi seluler kami. Anda dapat memilih untuk tidak menerima pengumpulan ini dengan mengubah pengaturan pada perangkat seluler Anda.
• “Do Not Track.” Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. Please note that we do not respond to or honor DNT signals or similar mechanisms transmitted by web browsers. 

Individual Privacy Rights in Personal Information 
In accordance with applicable law, you may have the right to: 

• Meminta konfirmasi apakah kami memproses informasi pribadi Anda; 
• Mendapatkan akses atau salinan informasi pribadi Anda; 
• Menerima salinan portabel informasi pribadi Anda, atau meminta kami untuk mengirimkan informasi tersebut kepada organisasi lain ("hak portabilitas data"); atau 
• Mengupayakan koreksi atau perubahan atas informasi pribadi tertentu yang tidak akurat atau tidak lengkap. 

Dalam beberapa kasus, kami dapat menyediakan alat bantu layanan mandiri yang memungkinkan Anda untuk melakukannya: 

• Memperbarui informasi pribadi Anda; 
• Membatasi pemrosesan informasi pribadi Anda oleh kami; 
• Menolak pemrosesan informasi pribadi Anda oleh kami; atau 
• Meminta penghapusan informasi pribadi yang kami miliki tentang Anda.  

Setiap hak tunduk pada pengecualian tertentu yang ditentukan oleh hukum.

If you would like to exercise any of these rights, please visit our Individual Data Request Form. We will process such requests in accordance with applicable laws. To protect your privacy, we may take steps to verify your identity before fulfilling your request. For some requests, and where permitted by law, an administrative fee may be charged. We will advise you of any applicable fee prior to performing your request.

You may also have the right to make a GDPR complaint to the relevant Supervisory Authority. A list of Supervisory Authorities is available here:  https://edpb.europa.eu/about-edpb/board/members_en

Berapa Lama Kami Menyimpan Informasi Pribadi yang Dikumpulkan?

Kami akan menyimpan informasi pribadi Anda yang kami kumpulkan sebagaimana dijelaskan dalam Pemberitahuan ini selama Anda menggunakan Produk dan Layanan kami, atau selama jangka waktu yang diperlukan untuk memenuhi tujuan pengumpulan informasi tersebut, termasuk untuk memenuhi persyaratan hukum, akuntansi, pelaporan, atau penyimpanan, menyelesaikan perselisihan, melakukan pembelaan hukum, melakukan audit, menjalankan tujuan bisnis yang sah, menegakkan perjanjian kami, dan mematuhi hukum yang berlaku. Sebagai contoh, jika tuntutan hukum diajukan atau diantisipasi, kami dapat terus memproses informasi pribadi Anda selama periode tambahan yang diperlukan sehubungan dengan tuntutan tersebut.

Lokasi Layanan dan Transfer Data Internasional

Our Company is headquartered in the United States, and we have operations, entities, and service providers in the United States and throughout the world. As such, we and our service providers may collect your personal information in jurisdictions that may not provide equivalent levels of data protection as your home jurisdiction. We endeavor to safeguard your information consistent with the requirements of applicable laws.

If we transfer personal information which originates in the European Economic Area, Switzerland, and/or the United Kingdom to a country that has not been found to provide an adequate level of protection under applicable data protection laws, one of the safeguards we may use to support such transfer is the EU Standard Contractual Clauses. For more information about the safeguards which we use for international transfers of your personal information, please contact us as set forth in “Contact Us” below.

Data Privacy Framework 
Musarubra US LLC d/b/a “Trellix” and “Skyhigh Security” (“Musarubra US”) complies with the EU-U.S. Data Privacy Framework (“EU-U.S. DPF”), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (“Swiss-U.S. DPF”) as set forth by the U.S. Department of Commerce.  

Musarubra US has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (“EU-U.S. DPF Principles”) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF and from the United Kingdom (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF.  Musarubra US has also certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles (“Swiss-U.S. DPF Principles”) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF.   If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles (together, the “Principles”), the Principles shall govern.  To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit https://www.dataprivacyframework.gov/.

For information concerning the types of personal data we collect, please visit the What Kinds of Personal Information Do We Collect section in this Notice. For information concerning the purposes for which we collect and use personal data, please visit the How Do We Use the Information We Collect section of this Notice. For information concerning the type of third parties to which we may disclose personal data, and the purposes for which we may disclose that data, please visit the With Whom Do We Share Personal Information section of this Notice.

Pursuant to the DPF Program, EU, UK, and Swiss individuals have the right to obtain our confirmation of whether we maintain personal information relating to you in the United States. Upon request, we will provide you with access to the personal information that we hold about you. You may also correct, amend, or delete the personal information we hold about you. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data transferred to the United States in reliance on the DPF Program should direct their query to privacy@trellix.com. If requested to remove data, we will respond within a reasonable timeframe. 

We will provide an individual opt-out choice, or opt-in for sensitive data, before we share your data with third parties other than our agents, or before we use it for a purpose other than which it was originally collected or subsequently authorized. To request to limit the use and disclosure of your personal information, please submit a written request to privacy@trellix.com. 

In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. 

With respect to onward transfers of data subject to the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF, we are responsible and remain liable for processing such transfers in accordance with the DPF Principles, including the onward transfer liability provisions.  Musarubra US remains liable under the DPF Principles if our agent processes Personal Data in a manner inconsistent with the DPF Principles, unless Musarubra US can prove that we are not responsible for the event giving rise to the damage.

In compliance with the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF, Musarubra US commits to resolve complaints about our collection or use of your Personal Information transferred to the U.S. pursuant to the EU-U.S. DPF, the UK extension to the EU-U.S. DPF, and the Swiss-U.S. DPF. EU, UK, and Swiss individuals with inquiries or complaints should first contact Musarubra US’s Privacy Office at privacy@trellix.com. 

Musarubra US has further committed to refer unresolved privacy complaints under the DPF Principles to a U.S.-based independent third-party dispute resolution mechanism, DPF Services, operated by BBB National Programs. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbbprograms.org/dpf-complaints for more information and to file a complaint. This service is provided free of charge to you.

If your DPF complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See  https://www.dataprivacyframework.gov/framework-article/ANNEX-I-introduction for more information on this process. Alternatively, you can contact the data protection supervisory authority in your jurisdiction for assistance. (Note that our main establishment in the EU is in Ireland. As such, our EU lead authority is the Data Protection Commission in Ireland.)

The U.S. Federal Trade Commission has jurisdiction over Musarubra US’s compliance with the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF.

For more information about the safeguards which we use for international transfers of your personal information, please contact us as set forth in the “Contact Us” section below.

Tautan ke Situs Web Lain

Our Products and Services may contain links to other websites for your convenience and information. These websites may be operated by companies not affiliated with us. Our Products and Services also may contain links to other websites/applications and other websites/applications may reference or link to our Products and Services. Linked websites may have their own privacy policies or notices, which you should review when you visit those websites. We are not responsible for the content, privacy practices, or use of any websites that are not affiliated with us. These third-party services are not controlled by us. We encourage our users to read the privacy policies of each website and application with which they interact, as appropriate. We do not endorse, screen, or approve, and are not responsible for, the privacy practices or content of such other websites or applications. Providing personal information to third-party websites or applications is at your own risk.

Hubungi Kami

If you wish to contact us regarding this Privacy Notice, or to exercise your rights as detailed in this Privacy Notice, appeal our decision related to the exercise of your rights or other related Privacy issues, please visit our Individual Data Request Form, or send an email to privacy@trellix.com.  If you have any complaints regarding our compliance with this Privacy Notice, please contact us first. We will investigate and attempt to resolve complaints and disputes regarding the use and disclosure of personal information in accordance with this Privacy Notice and applicable law.    

Anda juga dapat mengirimkan surat kepada kami sebagai berikut:

In the U.S. by registered mail:
Trellix or Skyhigh Security
Attn: Legal Department –Privacy
1640 Boro Place, Suite 300
Tysons, VA 22102
or call us at +1 214-494-9190

In the European Economic Area by registered post:
Trellix or Skyhigh Security – Ireland
Attn: Legal Department –Privacy
Building 2000, City Gate
Mahon, Cork, Ireland
or call us at +353 21-467-2000

In Japan by registered mail:
Trellix or Skyhigh Security – Japan
Attn: Legal Department –Privacy
Shibuya Mark City West
1-12-1 Dogenzaka, Chibuyaku, Tokyo 150-0043