Privacidad

¿Qué tipo de información personal recopilamos?

Las categorías de información personal que recopilamos dependen de cómo interactúe con nosotros, de nuestros Productos y Servicios y de los requisitos de la legislación aplicable. Recopilamos información que usted nos proporciona, información que obtenemos automáticamente cuando utiliza nuestros Productos y Servicios, e información procedente de otras fuentes.

Recopilamos los siguientes tipos de información personal que usted nos proporciona de forma activa:

• Información sobre la cuenta. Cuando desea actualizar su cuenta, registrar un producto o habilitar ciertas funciones de nuestros Productos y Servicios, recopilamos su información de contacto comercial (como nombre, cargo, empleador, dirección de correo electrónico, dirección postal, incluido el país, nombre de usuario/identificación de usuario, número de teléfono y/preferencias).
• Comunicaciones entre usted y nosotros. Podemos recopilar la información de su cuenta cuando nos envíe consultas o solicitudes de información sobre nuestros Productos y Servicios o demostraciones en línea, se inscriba en nuestros boletines o eventos, solicite asistencia técnica o al cliente, descargue libros blancos, participe en una promoción, solicite un empleo o cualquier información que envíe, publique o transmita utilizando nuestros Servicios.
• Encuestas. Podemos ponernos en contacto con usted para que participe en encuestas. Si decide participar, es posible que se le pida que proporcione cierta información en relación con la encuesta, que puede incluir datos personales.
• Funciones interactivas. Nosotros, y otros usuarios de nuestros Sitios, podemos recopilar información personal que usted envíe o ponga a disposición a través de nuestras funciones interactivas (por ejemplo, funciones de mensajería y chat, funcionalidades de comentarios, foros, blogs y páginas de redes sociales). Cualquier información que usted proporcione utilizando las funciones de compartición pública de los Sitios se considerará "pública", a menos que la legislación aplicable exija lo contrario, y no estará sujeta a las protecciones de privacidad a las que se hace referencia en el presente documento.
• Conferencias, ferias y otros eventos. Podemos recopilar información personal de individuos cuando asistimos u organizamos conferencias, ferias comerciales y otros eventos.
• Desarrollo empresarial y asociaciones estratégicas. Podemos recopilar información personal de particulares y terceros para evaluar y perseguir posibles oportunidades de negocio.
• Solicitudes de empleo. Podemos publicar ofertas y oportunidades de empleo en nuestros Sitios. Si responde a uno de estos anuncios, podemos recopilar su información personal, como su solicitud, CV, carta de presentación y/o cualquier otra información que nos proporcione.

Automatic Data Collection
We receive additional personal information automatically when you use our Sites, as further detailed in our Cookie Notice.

Personal Information from Our Sites
We may collect certain information automatically when you use our Sites, such as:

• Your Internet protocol (IP) address, user settings, MAC address, cookie identifiers, mobile carrier, mobile advertising and other unique identifiers, browser, Bluetooth, or device information that are automatically assigned to your computer or device when you access the Internet, as well as language preferences, location information (including approximate location derived from IP address), and Internet service provider. We may also automatically collect information regarding your use of and interaction with our Sites, such as unique technical identifiers, authentication credentials, or other personal information you choose to provide to us.  For example, when you visit our Sites, we may automatically collect information about your use, such as pages that you visit before, during and after using our Sites, information about the links you click, the types of content you interact with, the frequency and duration of your activities, and other information about how you use our Sites and your preferences. 
• Información sobre la ubicación. Podemos utilizar su dirección IP para aproximar su ubicación cuando visita nuestros Sitios e identificar el país/región específico desde el que nos visita.
• Información procedente de cookies y otras tecnologías automatizadas ("Tecnologías"), como información sobre los dispositivos que utiliza para interactuar con nuestros Sitios y datos de actividad en línea. Para obtener más detalles sobre las tecnologías que utilizamos, las categorías de información que recopilamos y cómo utilizamos esta información, consulte nuestro Aviso sobre cookies.
• Social Media Platforms. Our Site may contain social media buttons, such as LinkedIn and X, which might include widgets such as the “share this” button or other interactive mini programs. These features may collect your IP address and which page you are visiting on our Sites and may set a cookie to enable the feature to function properly. Your interactions with these platforms are governed by the privacy policy of the company providing it.

Personal Information from Other Sources
In connection with some of our Products and Services, we may collect certain personal information relevant to security threats (e.g., IP addresses, device identifiers, URLs, and other data associated with malicious activity). We obtain this personal information through our Products and Services, publicly available sources such as online forums, other security providers and researchers, and independent research.

Podemos combinar la información que obtenemos directamente de usted con información procedente de otras fuentes. Si vinculamos otros datos con su información personal, trataremos esos datos vinculados como información personal.

We may also obtain information about you from other sources, including through third-party services and organizations. For example, if you access our Sites through third-party applications or sites, such as a social networking site, we may collect information about you from that third-party application that you have made available via your privacy settings.

¿Cómo utilizamos la información que recopilamos?

Podemos utilizar su información personal para una variedad de fines comerciales, incluyendo el suministro de nuestros Productos y Servicios, fines administrativos, envío de notificaciones, marketing y otras comunicaciones, y para otros fines legítimos permitidos por las leyes aplicables, como se describe a continuación.

Provide Our Products and Services
We may use the information we collect for the purpose of fulfilling our contract with you and providing you with our Products and Services, including to:

• Proporcione atención al cliente, resuelva problemas, gestione suscripciones y responda a solicitudes, preguntas, quejas y comentarios;
• Proporcionarle acceso a determinadas áreas, funcionalidades y características de nuestros Productos y Servicios;
• Comunicarnos con usted acerca de su cuenta, actividades en nuestros Servicios y cambios en la política;
• Procesar solicitudes si usted se presenta a un puesto de trabajo que publiquemos en nuestros Sitios; y
• Permitirle inscribirse en eventos.

Operate and Manage our Business
We use and disclose information we collect to manage our business and for administrative purposes, including to: 

• Promover y administrar eventos especiales, conferencias, programas, encuestas, concursos y otras ofertas y promociones;
• Ponerle en contacto con nuestros socios comerciales;
• Proporcionar información, libros blancos, informes, boletines, webcasts y otros materiales;  
• Realizar actividades de marketing dirigidas a usted y a otras personas, incluido el marketing directo o la publicidad digital en línea;
• Personalizar o adaptar su experiencia con nuestros Productos y Servicios (por ejemplo, en función de sus preferencias); 
• Realice y desarrolle investigaciones y análisis de mercado, tendencias, clientes e industria; 
• Administrar las publicaciones en nuestros blogs, foros y otras comunicaciones públicas;
• Operar nuestros Productos y Servicios; 
• Medir el interés y el compromiso con nuestros Productos y Servicios, incluyendo la comprensión del uso y las necesidades de nuestros Clientes; 
• Mejorar, actualizar y perfeccionar nuestros Productos y Servicios y desarrollar nuevas tecnologías, bases de datos, productos y servicios;
• Notificarle Productos y Servicios que pensamos pueden ser de su interés y mantener un registro de sus preferencias;
• Gestionar nuestras relaciones comerciales, realizar transacciones, contabilidad, auditoría, gestión de licencias, facturación, conciliación y pagos, y actividades de cobro;
• Garantizar el control interno de la calidad y la seguridad;
• Autenticar y verificar las identidades individuales, incluidas las solicitudes para ejercer sus derechos en virtud de esta política;
• Uso transitorio a corto plazo;
• Detectar incidentes de seguridad, protegiendo contra actividades maliciosas, engañosas, fraudulentas o ilegales y persiguiendo a los responsables de dicha actividad;
• Depurar para identificar y reparar errores con nuestros Productos y Servicios;
• Compartir información con terceros según sea necesario para proporcionar nuestros Productos y Servicios; y
• Llevar a cabo otras actividades necesarias para cumplir con nuestras obligaciones legales.

Partner Relationships
When an organization partners with us to provide Products and Services, we may use your information to maintain, administer, analyze, or improve our business relationship with the partner. 

Legal, Safety, and Compliance
We may also use the information we collect to: 

• Prevenir, detectar, identificar, investigar y responder a reclamaciones potenciales o reales, responsabilidades, comportamientos prohibidos, fraudes y actividades delictivas; y
• Cumplir, defenderse o hacer cumplir los derechos legales, requisitos legales, acuerdos, solicitudes gubernamentales o procesos legales, y/o políticas.

Marketing and Advertising our Services
We may use personal information to tailor and provide you with content and advertisements. We may provide you with these materials as permitted by applicable law. 

Algunas de las formas en las que comercializamos con usted incluyen campañas de correo electrónico y publicidad de audiencias personalizadas.

Other Purposes
We also use your information for other purposes as requested by you or as permitted by applicable law.

• Automated Decision Making.  We may engage in automated decision making, including profiling. Our processing of your personal information will not result in a decision based solely on automated processing that significantly affects you, unless such a decision is necessary as part of a contract we have with you, we have your consent, or we are permitted by law to engage in such automated decision making. If you have questions about our automated decision making you may contact us as set forth in “Contact Us” below.
• De-identified and Aggregated Information.  We may use personal information and other information about you to create de-identified and/or aggregated information, such as de-identified demographic information, information about the device from which you access our Services, or other analyses we create. If we create or receive personal information that has been de-identified or aggregated, we will not attempt to reidentify it, except to comply with applicable law.

¿Con quién compartimos la información personal?

We do not share your information with third parties for those third parties’ own unrelated business interests. We may share personal information with third parties for the purposes listed in the above section titled “How Do We Use the Information We Collect?”  This generally includes sharing with the following categories of recipients:

• Service providers and vendors who assist us with the provisioning of our Products and Services. We may share your personal information with our affiliated and unaffiliated service providers who use that information to help us provide our Products and Services. This includes third-party service providers that provide us with IT support, hosting, payment processing, customer service, legal and professional advisors, such as our auditors and legal counsel, and related services;
• APIs/SDKs. We may use third-party application program interfaces (“APIs”) and software development kits (“SDKs”) as part of the functionality of our Services. For more information about our use of APIs and SDKs, please contact us as set forth in “Contact Us” below;
• To protect us and others. We may access, preserve, and disclose any information we store associated with you to external parties if we, in good faith, believe doing so is required or appropriate to protect the health, safety, welfare, rights, or interests of you, us, Customers, any third party, or the general public, including to prevent physical, financial, or other harm, injury, or loss, including to protect against fraud or credit risk; 
• Legal, governmental, or judicial authorities to comply with law enforcement or national security requests and legal processes, such as a court order or subpoena, as we believe prudent or required by those authorities, our contracts, or applicable laws. We may also share personal information to comply with, establish, assert, exercise, defend against, or enforce any legal claims, rights, obligations, process, or policies or contracts; collect amounts owed to us; or assist with an investigation or prosecution of suspected or actual illegal activity; 
• Corporate transactions. If we are involved in an acquisition, merger, financing due diligence, reorganization, bankruptcy, receivership, purchase or asset sale, or other similar business transfer that involves all or part of our assets or functions, your information may be sold or transferred as part of such a transaction, as permitted by law and/or contract;
• With your consent or at your direction, we may use personal information for other purposes that are clearly disclosed to you at the time you provide personal information or with your consent such as when you choose to share information or post content on forums or publicly accessible platforms; and
• As directed by our Customers, relating to personal data collected via our Site.

¿Cómo protegemos su información?

Utilizamos medidas de seguridad administrativas, organizativas, técnicas y físicas para proteger la información personal que recopilamos y procesamos. Nuestros controles de seguridad están diseñados para mantener la confidencialidad, integridad y un nivel adecuado de disponibilidad de los datos. También exigimos contractualmente a nuestros proveedores que protejan dicha información. 

¿Qué opciones y derechos de privacidad tiene sobre su información personal?

Your Privacy Choices. The privacy choices you may have about your personal information are determined by applicable law and are generally described below.

Comunicaciones de marketing

• To stop receiving marketing communications from us, click on the unsubscribe link in the email you received from us, or click here for our marketing communications page to unsubscribe from email subscriptions.
• Si recibe un correo electrónico no deseado de nosotros, puede utilizar el enlace para darse de baja que se encuentra en la parte inferior del correo electrónico para optar por no recibir futuros correos electrónicos. Tenga en cuenta que si decide dejar de recibir información de marketing, podremos seguir comunicándonos con usted en relación con temas transaccionales, legales o administrativos, como actualizaciones de seguridad, funcionalidad de productos y solicitudes de servicio. También podremos enviarle determinadas comunicaciones no promocionales relativas a nosotros y a nuestros Productos y Servicios, y usted no podrá optar por no recibir dichas comunicaciones (por ejemplo, comunicaciones relativas a nuestros Productos y Servicios o actualizaciones de nuestras Condiciones o del presente Aviso de Privacidad).
• If you receive an unwanted text message from us, you may opt out of receiving text messages from us by following the instructions in the text message you have received from us or by otherwise contacting us as set forth in “Contact Us” below.
• Podemos enviarle notificaciones push a través de nuestra aplicación móvil. Puede optar por no recibir estas notificaciones push cambiando la configuración de su dispositivo móvil. Con su consentimiento, también podemos recopilar información precisa basada en su ubicación a través de nuestra aplicación móvil. Puede optar por no recibir esta información cambiando la configuración de su dispositivo móvil.
• “Do Not Track.” Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. Please note that we do not respond to or honor DNT signals or similar mechanisms transmitted by web browsers. 

Individual Privacy Rights in Personal Information 
In accordance with applicable law, you may have the right to: 

• Solicitar confirmación de si estamos procesando su información personal; 
• Obtener acceso o una copia de su información personal; 
• Recibir una copia portable de su información personal, o pedirnos que enviemos esa información a otra organización (el "derecho de portabilidad de datos"); o 
• Solicitar la corrección o modificación de determinados datos personales cuando sean inexactos o incompletos. 

En algunos casos, podemos proporcionar herramientas de autoservicio que le permitan: 

• Actualice su información personal; 
• Restringir nuestro tratamiento de su información personal; 
• Oponerse a que procesemos su información personal; o 
• Solicitar la eliminación de la información personal que tenemos sobre usted.  

Cada derecho está sujeto a ciertas excepciones prescritas por la ley.

If you would like to exercise any of these rights, please visit our Individual Data Request Form. We will process such requests in accordance with applicable laws. To protect your privacy, we may take steps to verify your identity before fulfilling your request. For some requests, and where permitted by law, an administrative fee may be charged. We will advise you of any applicable fee prior to performing your request.

You may also have the right to make a GDPR complaint to the relevant Supervisory Authority. A list of Supervisory Authorities is available here:  https://edpb.europa.eu/about-edpb/board/members_en

¿Cuánto tiempo conservamos la información personal recopilada?

Conservaremos su información personal que recopilemos tal y como se describe en el presente Aviso durante todo el tiempo que utilice nuestros Productos y Servicios, o durante el periodo necesario para cumplir el/los objetivo(s) para el/los que fue recopilada, incluido el cumplimiento de cualquier requisito legal, contable, de elaboración de informes o de conservación, la resolución de conflictos, el establecimiento de defensas legales, la realización de auditorías, la persecución de fines comerciales legítimos, el cumplimiento de nuestros acuerdos y el cumplimiento de la legislación aplicable. A modo de ejemplo, si se presentan o prevén reclamaciones legales, podremos seguir procesando su información personal durante los periodos adicionales que sean necesarios en relación con dicha reclamación.

Ubicación de los servicios y transferencias internacionales de datos

Our Company is headquartered in the United States, and we have operations, entities, and service providers in the United States and throughout the world. As such, we and our service providers may collect your personal information in jurisdictions that may not provide equivalent levels of data protection as your home jurisdiction. We endeavor to safeguard your information consistent with the requirements of applicable laws.

If we transfer personal information which originates in the European Economic Area, Switzerland, and/or the United Kingdom to a country that has not been found to provide an adequate level of protection under applicable data protection laws, one of the safeguards we may use to support such transfer is the EU Standard Contractual Clauses. For more information about the safeguards which we use for international transfers of your personal information, please contact us as set forth in “Contact Us” below.

Data Privacy Framework 
Musarubra US LLC d/b/a “Trellix” and “Skyhigh Security” (“Musarubra US”) complies with the EU-U.S. Data Privacy Framework (“EU-U.S. DPF”), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (“Swiss-U.S. DPF”) as set forth by the U.S. Department of Commerce.  

Musarubra US has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (“EU-U.S. DPF Principles”) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF and from the United Kingdom (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF.  Musarubra US has also certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles (“Swiss-U.S. DPF Principles”) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF.   If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles (together, the “Principles”), the Principles shall govern.  To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit https://www.dataprivacyframework.gov/.

For information concerning the types of personal data we collect, please visit the What Kinds of Personal Information Do We Collect section in this Notice. For information concerning the purposes for which we collect and use personal data, please visit the How Do We Use the Information We Collect section of this Notice. For information concerning the type of third parties to which we may disclose personal data, and the purposes for which we may disclose that data, please visit the With Whom Do We Share Personal Information section of this Notice.

Pursuant to the DPF Program, EU, UK, and Swiss individuals have the right to obtain our confirmation of whether we maintain personal information relating to you in the United States. Upon request, we will provide you with access to the personal information that we hold about you. You may also correct, amend, or delete the personal information we hold about you. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data transferred to the United States in reliance on the DPF Program should direct their query to privacy@trellix.com. If requested to remove data, we will respond within a reasonable timeframe. 

We will provide an individual opt-out choice, or opt-in for sensitive data, before we share your data with third parties other than our agents, or before we use it for a purpose other than which it was originally collected or subsequently authorized. To request to limit the use and disclosure of your personal information, please submit a written request to privacy@trellix.com. 

In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. 

With respect to onward transfers of data subject to the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF, we are responsible and remain liable for processing such transfers in accordance with the DPF Principles, including the onward transfer liability provisions.  Musarubra US remains liable under the DPF Principles if our agent processes Personal Data in a manner inconsistent with the DPF Principles, unless Musarubra US can prove that we are not responsible for the event giving rise to the damage.

In compliance with the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF, Musarubra US commits to resolve complaints about our collection or use of your Personal Information transferred to the U.S. pursuant to the EU-U.S. DPF, the UK extension to the EU-U.S. DPF, and the Swiss-U.S. DPF. EU, UK, and Swiss individuals with inquiries or complaints should first contact Musarubra US’s Privacy Office at privacy@trellix.com. 

Musarubra US has further committed to refer unresolved privacy complaints under the DPF Principles to a U.S.-based independent third-party dispute resolution mechanism, DPF Services, operated by BBB National Programs. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbbprograms.org/dpf-complaints for more information and to file a complaint. This service is provided free of charge to you.

If your DPF complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See  https://www.dataprivacyframework.gov/framework-article/ANNEX-I-introduction for more information on this process. Alternatively, you can contact the data protection supervisory authority in your jurisdiction for assistance. (Note that our main establishment in the EU is in Ireland. As such, our EU lead authority is the Data Protection Commission in Ireland.)

The U.S. Federal Trade Commission has jurisdiction over Musarubra US’s compliance with the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF.

For more information about the safeguards which we use for international transfers of your personal information, please contact us as set forth in the “Contact Us” section below.

Enlaces a otros sitios web

Our Products and Services may contain links to other websites for your convenience and information. These websites may be operated by companies not affiliated with us. Our Products and Services also may contain links to other websites/applications and other websites/applications may reference or link to our Products and Services. Linked websites may have their own privacy policies or notices, which you should review when you visit those websites. We are not responsible for the content, privacy practices, or use of any websites that are not affiliated with us. These third-party services are not controlled by us. We encourage our users to read the privacy policies of each website and application with which they interact, as appropriate. We do not endorse, screen, or approve, and are not responsible for, the privacy practices or content of such other websites or applications. Providing personal information to third-party websites or applications is at your own risk.

Contacte con nosotros

If you wish to contact us regarding this Privacy Notice, or to exercise your rights as detailed in this Privacy Notice, appeal our decision related to the exercise of your rights or other related Privacy issues, please visit our Individual Data Request Form, or send an email to privacy@trellix.com.  If you have any complaints regarding our compliance with this Privacy Notice, please contact us first. We will investigate and attempt to resolve complaints and disputes regarding the use and disclosure of personal information in accordance with this Privacy Notice and applicable law.    

También puede escribirnos a la siguiente dirección

In the U.S. by registered mail:
Trellix or Skyhigh Security
Attn: Legal Department –Privacy
1640 Boro Place, Suite 300
Tysons, VA 22102
or call us at +1 214-494-9190

In the European Economic Area by registered post:
Trellix or Skyhigh Security – Ireland
Attn: Legal Department –Privacy
Building 2000, City Gate
Mahon, Cork, Ireland
or call us at +353 21-467-2000

In Japan by registered mail:
Trellix or Skyhigh Security – Japan
Attn: Legal Department –Privacy
Shibuya Mark City West
1-12-1 Dogenzaka, Chibuyaku, Tokyo 150-0043